3D Gallery Connect - Support Page
This is the Smart TV App support page with common questions and answers as well as known problems. Please review the information supplied in this section prior to sending a customer request question. As always, we look forward receiving your feedback.
How I create an account: How I can create an account to see 3D photos?
Answer: Please visit 3dmedia.com to register or purchase a service.
Viewing of shared 3D photos: A friend of mine has set his private album as ‘shared’ using the 3D Gallery internet browser interface. How can I see the 3D photos from that album on my 3D TV using the 3D Gallery Connect app?
Answer: The current version of the 3D Gallery Connect app does not support viewing of shared 3D photos. This is something we are considering including in upcoming versions.
Resolution Not Supported: In case that 3D Gallery Connect application is running on 3D Blu-Ray player connected to a 3D TV, you may get an error saying that resolution is not supported when trying to view images in 3D.
Suggestions: Please send us a message with the Blu-Ray player and the TV model numbers so we can investigate further.
For additional questions, please send us a message using the form below:
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